To return a product:
You must contact us within 14 days of receiving your order before making a return. Please include in your email the date of purchase, items you wish to return, and the reason for the return.
What Can Be Returned
Most non-decorated (blank) items can be returned, provided they are:
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In their original packaging
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In new and unused condition
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Returned within 14 days of receipt
If there is any noticeable wear, damage, or missing packaging, the item(s) cannot be returned.
What Cannot Be Returned
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Any decorated, custom, or personalised items (unless faulty)
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Items not in their original packaging
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Items with noticeable wear or damage
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Sale or clearance items
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Any return request made after 14 days of receiving your order
Once an invoice is issued and payment has been made, this serves as confirmation to proceed with production. Custom orders, including printed or embroidered garments, are made specifically for you and cannot be cancelled once materials have been purchased or production has begun.
Restocking & Return Fees
In the event of a cancelled order after stock has been purchased, a restocking and return shipping fee of $50 will apply. This covers supplier handling and freight charges for returning stock that we do not typically carry.
Refunds, Exchanges & Store Credit
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Refunds: must be requested within 14 days of purchase.
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Exchanges or store credit: must also be requested within 14 days.
All returns are subject to inspection before approval.
Shipping Charges
All shipping costs associated with returning items are the responsibility of the customer. The Print HQ does not reimburse outbound or return shipping charges.